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How to order:

 

(Send us an online form, we promise to get back a quote within 1 working day)

T:  02 8005 1599          E: sales@factoryonline.com.au

Showroom: 221 Parramatta Road, Auburn, NSW 2144 (Mon - Fri: 8:30am - 5:00pm, opposite of Harvey Norman Auburn)

(Please call, email or visit our showroom if you have any questions about material selection, pricing, NSW balustrade regulation, to check our quality products and talk to our friendly salesperson) 

 

Quality:

• All glass we supplied is in compliance with AS/NZS 2208:1996 safety glazing materials in buildings. And we will send the certificate once the item is delivered. 

Guarantee:

• Free replacement guarantee. If the glass we supplied has any defects or wrong dimensions, we will do a free expedite replacement and deliver to customer as priority order.
• Peace of mind guarantee. If customer measured wrong or ordered incorrect material, we can do the exchange or return within 14 days after purchase and no additional handling or restocking charge. And if customer made mistake on the custom glass, we only charge the cost price to do the replacement order.

Delivery:

• Professional glass truck delivery area includes Sydney, Central Coast, Newcastle, Port Macquarie, Wollongong, Nowra, Goulburn and Canberra. 

 

Frequently Asked Questions (FAQ's) 

• How high does the glass balustrade fence in NSW need to be?

Glass balustrade height needs to be at least 1000mm by the regulation. Factory Online Glass balustrade panels are 970mm standard height. And the bottom supporting spigots hold the panel up 60mm from the ground. So the overall fence height is over 1000mm, which complies with the NSW glass balustrade regulation.

 

• What is the recommended gap between each panel?

By the regulation, the gap between panels must not exceed 100mm. And the optimum gap is 30 - 60mm which most professional installers select.

 

• Do I have to install the top rail?

Top rail is required if the glass balustrade isn't on the ground floor

 

• How to fix the core drill spigots?

Drill a 70-80mm diameter hole at 120mm deep. Check floor level and set spigots at the ideal position, then pour non-shrink grout into the hole. 

 

• How far from the centre of the spigot to the panel edge?

Generally, make it 200 - 300mm in from the spigot centre to the closer side edge. If the panel is too small, just adjust it to a reasonable distance.  Alternative, use panel width divide by 6, for example: 1200mm / 6 = 200mm, which means, for the 1200mm wide panel, spigot to edge distance is 200mm.

And the distance between 2 spigots can't exceed 1200mm by regulation, so panel over 1800mm wide need x3 off spigots.

 

• What is the lead time to get the glass balustrade order delivered?

We provide fast glass truck delivery service. The lead time is 2-4 working days in the Sydney area, and 3-7 working days for the other areas.

The above time frame is not applied to the bulk project order.

 

• How much does the custom-cut raked or stair panel cost?

The custom raked or stair glass price varies depending on the glass shape and how big the panel is.

But Factory Online Glass promises to provide quality glass at an affordable price. Please Email us the drawing to get a quote. (email: sales@factoryonline.com.au )

 

• Do you deliver glass? what is your delivery zone?

Yes, we do glass delivery by our own A-frame professional glass truck.

Delivery Zone: The greater Sydney area, Central Coast, Wollongong, Newcastle, Canberra, Nowra and Port Macquarie.

We deliver glass by our own A-frame professional glass truck, unlike others stack panels flat on a pallet and deliver by 3rd party courier company, which is not ideal to transport fragile glass items. If the glass panel are cracked or scratched during transport or the wrong size and quantity are packed or the glass has defects, claiming a replacement or insurance could be a headache. It could delay the project and cause more ongoing costs.

 

• How much does the glass delivery cost?

Sydney metro area: $89+gst flat rate.

Central Coast & Wollongong: $155+gst

Other areas: $220+gst

 

• Glass truck delivery lead time:

Sydney: usually 2-4 working days

Other areas: usually 3-7 working days

In some cases like peak season, this can take longer. Our office will contact you 1 day before to confirm the truck arrival time.

 

• Can I pickup the glass or hardware?

Yes, glass panels, top handrails or combined order, pickup from Smithfield warehouse.

1. Supply L frame for customers to pack by themself, then forklift load onto your trailer, ute, van or truck. Warehouse staff can help.

2. Pre-packed L frame package ready to go - for transport company pickup or customer pickup directly.

Boxed items (spigots, hinges, latch clamps, top rail joiners etc) - Free pickup from the Auburn showroom.