How to order:

 

(Send us an online form, and we promise to get back a quote within 1 working day)

E: sales@factoryonline.com.au         M:  0433 520 999 

 

All items are locally stocked in our Brisbane Hemmant 4174 warehouse. and delivered by professional glass truck, not interstate transport.

Brisbane Showroom: Opening soon.

 

Glass Truck Delivery Zone:

The greater Brisbane area, Gold Coast, Sunshine Coast.

 

Quality:

• All glass we supply complies with AS/NZS 2208:1996 safety glazing materials in buildings. And we will send the certificate once the item is delivered. 

Warranty:

• Glass: 10 years replacement warranty.
• Spigots: 10 years replacement warranty, 1-year paint warranty.
• Hinges & Latch: 2 years replacement warranty.
• Other hardware: 2 years warranty

Guarantee:

• Expedited replacement service. If the glass we supplied has any defects, wrong size or quantity, we will do a free replacement and free expedited delivery service to our customer.

• Peace of mind guarantee. If customer measured wrong or ordered incorrect glass panels or hardware, we do a free exchange or return within 14 days after purchase and no additional handling or restocking charge. And if customer made mistake on the custom glass, we only charge the cost price to do the replacement.

Delivery:

• Professional glass truck delivery area includes The greater Brisbane area, Gold Coast, Sunshine Coast, Noosa Heads, and Byron Bay.

 

Frequently Asked Questions (FAQ's) 

• How high does the glass pool fencing in QLD need to be?

The pool fencing height needs to be at least 1200mm by the regulation in QLD. 

 

• What is the recommended gap between each panel?

By the regulation, the gap between panels must not exceed 100mm. And the optimum gap is 30 - 60mm which most professional installers select.

 

• What is the gap between the pool gate?

10mm on the hinge side and 10mm on the latch side.

 

• Pool gate open inward or outward?

The pool gate needs to be opened outwards by the QLD regulations. (away from the pool)

 

• How far from the centre of the spigot to the panel edge?

Generally, make it 200 - 300mm in from the spigot centre to the closer side edge. If the panel is too small, just adjust it to a reasonable distance.  Alternatively, use panel width divided by 6, for example, 1200mm / 6 = 200mm, which means, for the 1200mm wide panel, the spigot to edge distance is 200mm.

And the distance between the 2 spigots can't exceed 1200mm by regulation, so panels over 1800mm wide need x3 off spigots.

 

• What is the lead time to get the glass pool fencing order delivered?

We provide a fast glass truck delivery service. The lead time is 2-4 working days in the Brisbane area, and 3-7 working days in the surrounding areas.

The above time frame is not applied to the bulk apartment or unit project order.

 

• How much does the custom-cut glass pool raked panel or staircase cost?

The custom pool raked or stair glass price varies depending on the glass shape and how big the panel is.

But Factory Online Glass promises to provide quality glass at an affordable price. Please Email us the drawing to get a quote. (email: sales@factoryonline.com.au )

 

• Do you deliver glass? what is your delivery zone?

Yes, we do glass delivery by our own A-frame professional glass truck.

Delivery Zone: The greater Brisbane area, Gold Coast, Sunshine Coast.

We deliver glass by our own A-frame professional glass truck, unlike others stack panels flat on a pallet and deliver by 3rd party courier company, which is not ideal to transport fragile glass items. If the glass panel are cracked or scratched during transport or the wrong size and quantity are packed or the glass has defects, claiming a replacement or insurance could be a headache. It could delay the project and cause more ongoing costs.

 

• How much does the glass delivery cost?

Brisbane metro area: Free delivery for order amount over $500

Gold Coast & Sunshine Coast: $125+gst

Other areas: $165+gst

 

• Glass truck delivery lead time:

Brisbane: usually 2-4 working days

Other areas: usually 3-7 working days

In some cases like peak season, this can take longer. Our office will contact you 1 day before to confirm the truck arrival time.

 

• Can I pick up the glass or hardware?

Yes, pickup from our Brisbane Hemmant 4174 warehouse.