Company Policy
Terms &Conditions:
- Please check glass dimensions, hardware type and quantity before ordering. Return or exchange must be within 14 days from the date of purchase, restocking fee may apply.
- Glass delivery is by our professional glass truck and deliver to the kerbside or driveway if accessible only. The glass panel is plain and without cardboard packaging. Customer must present and organize glass unloading. Check all items and sign the delivery docket. Apartment or difficult access driveway can't be delivered.
- Glass is fragile. please check thoroughly while receiving or picking up items. Any damage, chip or loss after delivery or pickup is the customer's responsibility.
- We supply material only. The customer takes responsibility to learn your local council building regulations and order suitable materials.
- Custom glass lead time is generally 7-13 working days. Return, refund or exchange isn't acceptable. Glass cutting tolerance is 2mm.
- All stainless steel hardware must be cleaned by professional stainless steel cleaner after installation. Apply stainless steel surface protector once a year. Stainless Steel is Stain"Less", Not Stain"Free". It subject to rust, tea-staining, and corrosion, especially exposure to Australian salt water and moisture.
- If the job site is close to salt water or moisture, we recommend using mirror-finish hardware rather than satin finish.
- Please do not apply any chemical detergent on the black powder-coated spigots, top rail etc, especially products containing corrosive or acid contents, which may cause black paint to fade or peel off.
- Corners of the toughened glass must be protected carefully. The corners are the most vulnerable points, there’s a danger of catching the corner on a snagging point and it could cause glass to shatter.
- Wear proper safety equipment while installing or moving the glass panel.